Shipping and Return Policy

Shipping Terms

ORDER AND SHIPPING CONFIRMATION

An order confirmation will be sent once your order has been successfully placed. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.


Orders can take up to 2 business days to be processed and shipped. 

Once your order is shipped you will receive a shipping confirmation email with your tracking information.

SHIPPING METHOD

We offer free standard shipping on US domestic orders, via USPS most of the times, shipping usually take 3-7 days.

Currently we do not accept orders from outside US


Return policy

RETURNS

Returns on eligible items are accepted within 30 days of order date. Items must be returned in new condition with their original packaging. To return an item, please contact support@vtopmart.net with your order ID.

RETURN METHOD

Customers are responsible for any return shipping charges, we will deducted the shipping charges from the credit amount. As soon as we are notified of the return you will be sent a shipping label so you can easily return the Item(s).

Refunds

REFUND

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for a full refund. 

Your refund will be credited to the original form of payment used for the original transaction. 

Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times.


Contact us

If you have any questions about these Shipping Terms or Return Policy, please contact us at support@vtopmart.com or via contact us online form